The issuance of award tickets is subject to the passenger being responsible for applicable departure taxes, airport or government handling fees, fuel surcharges, security and insurance charges and any other fees charged by any authorised entity. The passenger shall also be responsible for all other expenses and any other charges, claims or liabilities arising in relation to the use of tickets for Partner Airlines awards.

Point re-deposits for unused award booking is applicable in case of cancellation of unused award booking no longer than 30 days after Partner Airline award redemption and before the issuance of the tickets. This is subject to a service fee. The points can be re-deposited into the member's account, less any expiring points.

Service fees are payable in Thailand in Thai Baht (THB) and in US Dollars in all other countries or the equivalent amount in local currency.

* Unused points can be re-deposited to the member's account, less any expiring points.